Contact information
If you have any questions, concerns, or inquiries about our premium pet climbing stairs, or if you need assistance with an existing order, please do not hesitate to reach out to us. Our dedicated support team is here to assist you.
Business Legal Name: 1010 SOUTHWEST 22ND TERRACE, LLC Authorized Representative: KANG PETER Store Identity & Domain: jpkxv.shop Official Customer Support Email: support@jpkxv.shop Direct Customer Support Hotline: +1 2545284840 Physical Business Address: 10991 SHADY LAKE RUN, FORT MYERS, FL, 33913 Primary Target Market & Trading Currency: Singapore / United States Dollar (USD)
🕒 Customer Support Time Zone & Hours
Because our corporate operations are headquartered in Fort Myers, Florida, USA (EST), while our store currency is set to United States Dollars (USD) and our primary advertising is tailored directly to the Singapore market, please refer to the following time zone alignment when visiting our Contact Us page or calling our hotline to ensure timely support:
- Singapore Local Business Hours: Monday - Friday | 8:00 AM - 4:00 PM (SGT)
- USA Operational Hours (EST): Monday - Friday | 9:00 AM - 5:00 PM
- Email Support Efficiency: We monitor our official customer helpdesk at support@jpkxv.shop 24/7. For the fastest assistance, we highly recommend reaching out via email. All inquiries regarding product quality, material specifications, shipping tracking updates, or return authorizations are thoroughly reviewed and responded to by a team specialist within 12 to 24 hours.